Cancellation and Refund policy

1. Introduction

This Cancellation and Refund Policy outlines the terms and conditions for cancelling purchases and obtaining refunds for game content, including but not limited to downloadable content (DLC), in-game currency, virtual goods, and other digital services.

2. General Policy

• No Refunds: Generally, purchases of game content are non-refundable. Once a purchase is made, it is considered final.
• Exceptional Circumstances: Refunds may be granted under specific circumstances as outlined below.

3. Eligibility for Refund

Refunds may be considered in the following situations:

• Unauthorized Transactions: If there is evidence that the purchase was made fraudulently or without the account holder's consent.
• Defective Content: If the game content is found to be defective or not as described, and the issue cannot be resolved.
• Non-Delivery:If the purchased content was not delivered to the user's account.
• Technical Issues:If technical problems prevent the user from accessing or using the purchased content.

4. Requesting a Refund

To request a refund, the following steps must be followed

• Submit a Request: Contact customer support through the provided channels (email, support ticket system, etc.).
• Provide Information: Include relevant details such as the purchase date, transaction ID, and a description of the issue.
• Verification: The support team will verify the request and may ask for additional information.

5. Time Frame for Refund Requests

• Refund requests must be submitted within 14 days of the purchase date.
• Requests submitted after this period may not be eligible for a refund.

6. Processing Refunds

• Review Period:Refund requests will be reviewed within 5-10 business days.
• Approval/Denial:The customer will be notified of the approval or denial of their request.
• Refund Method:Approved refunds will be processed using the original payment method.
• Processing Time:Once approved, refunds may take 5-7 business days to appear in the customer's account, depending on the payment provider.

7. Non-Refundable Situations

Refunds will not be granted in the following scenarios:

• Change of Mind:If the user simply changes their mind about the purchase.
• Used Content: If the purchased content has been used or consumed, such as in-game currency that has been spent.
• Account Ban: If the user's account is banned or suspended for violating terms of service

8. Contact Information

For any questions or to request a refund, users should contact:

• Email:[email protected]
• Phone:8859370474

9. Changes to Policy

We reserve the right to modify this Cancellation and Refund Policy at any time. Changes will be effective immediately upon posting the updated policy.